At Grandstands, protecting your privacy is a top priority. While not all U.S. states currently require businesses to offer a "Do Not Sell My Personal Information" option, we are committed to respecting your choices regarding the use of your personal data.

If you wish to limit or opt out of the sale or sharing of your personal information for targeted advertising or marketing purposes, please contact us at info@grandstandsapparel.com.

For more information about how we collect, use, and protect your data, please review our Privacy Policy.

At Grandstands, premium quality isn't just a standard -- it's our signature. We're committed to delivering high-performance apparel that's built to last, both in style and in function. Every stitch, fabric choice, and finish is carefully considered to meet the expectations of athletes who appreciate elevated design.

Our quality promise covers any manufacturing defect or irregular damage not caused by external forces. If your Grandstands gear doesn't meet the craftsmanship we stand behind, we'll make it right.

Please note, our promise does not extend to issues resulting from natural wear and tear, improper care, accidental damage, or personal fit preferences. Coverage applies for the reasonable lifetime of the garment but is not a formal warranty and does not replace our standard return policy.

Not satisfied? We offer free returns and exchanges within 30 days of purchase-as long as items are unworn, unwashed, and have original tags attached.

Premium is our baseline. Satisfaction is our standard.

At Grandstands, we are dedicated to ensuring our digital experience is accessible to all individuals, including people with disabilities. We are continuously enhancing our website to provide a seamless, inclusive experience for everyone, following recognized accessibility standards.

Accessibility Standards

We follow the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA, developed by the World Wide Web Consortium (W3C), to ensure our website meets high standards of accessibility.

Accessibility Features

• Alternative Text: All images and non-text elements on our site include alternative text, enabling screen readers and assistive technologies to communicate the content effectively.
• Keyboard Navigation: Our website supports full keyboard navigation, allowing users who cannot use a mouse to access all features and content easily.
• Clear and Consistent Layout: We maintain a simple, consistent design throughout the site to make browsing straightforward and intuitive for everyone.
• Accessible Forms: All forms are designed with accessibility in mind, featuring clear labels and helpful validation messages.
• Accessibility Testing We regularly evaluate our site's accessibility using a mix of automated tools and manual testing, including feedback from users with disabilities, to identify and fix any barriers.

Feedback

If you experience any difficulties or have suggestions on how we can improve accessibility, please reach out to us at info@grandstandsapparel.com. We value your input and aim to resolve concerns promptly.

Compatibility with Assistive Technologies

Our website works well with popular assistive tools, such as screen readers, voice recognition software, and keyboard navigation aids.

Statement Updates

We review and update this accessibility statement regularly to reflect our ongoing commitment to digital inclusivity.

Last updated: 05/29/2025

Contact Us

For questions or concerns regarding website accessibility, please contact info@grandstandsapparel.com.

What is Grandstands' return policy?
We accept returns within 30 days of the original purchase date. To be eligible, items must be unused, unwashed, and in the same condition as you received them, with all original tags and packaging intact. Please note that final sale items are not eligible for return or exchange.

How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team at orders@grandstandsapparel.com with your order number and details about the item(s) you wish to return. We'll provide you with instructions and a return authorization if your request meets our policy requirements.

Are return shipping costs refundable?
Return shipping costs are generally the responsibility of the customer unless the return is due to a Grandstands error, such as receiving a defective or incorrect item. In such cases, we will cover the shipping costs.

How long does it take to process a return?
Once we receive your returned item(s), please allow 7-10 business days for inspection and processing. After approval, refunds will be issued to the original payment method. You will receive an email confirmation once the refund has been processed.

Can I exchange an item for a different size or color?
Yes! Exchanges for different sizes or colors are allowed based on availability. Please contact our support team to confirm stock before returning your original item. If the new item is of a different price, any difference will be communicated during the exchange process.

What if my item is damaged or defective?
If you receive an item that is damaged or defective, please contact us immediately at orders@grandstandsapparel.com with photos and your order details. We will arrange for a replacement or refund at no additional cost to you.

How can I track my order?

As soon as your Grandstands order ships, you'll receive a confirmation email with a tracking number and a direct link to monitor your package's journey in real time. If your order ships in multiple packages, you'll receive separate tracking emails for each shipment.
Orders leave our facility the same day the shipping label is created. Please allow up to 48 hours for tracking updates to appear once your order is in transit.

Please note that delivery dates provided by the carrier are estimates-not guaranteed-unless your package is marked "Out for Delivery."

We'll keep you updated every step of the way-so you can relax and enjoy the view.

What shipping methods do you have available?

Shipping Options

We offer multiple shipping methods to suit your schedule. Please note, all orders require 1-2 business days for fulfillment before shipping begins. Orders placed on Fridays will begin processing the following Monday or Tuesday.

Complimentary Shipping

Free Standard Shipping is available on all domestic orders over $150 (after discounts). This offer cannot be combined with other promotions and may be subject to limitations.

Domestic Shipping Options
• Economy Shipping | $8 3-7 business days in transit.

• Standard Shipping | $10 2-5 business days via USPS First-Class or Priority Mail.

• 2-Day Shipping | $14 Delivered within 2 business days via the most efficient carrier.

Please Note:
• Business days are Monday through Friday (excluding weekends and holidays).

• Expedited shipping options cannot be changed after order placement.

• Tracking updates may take up to 48 hours after shipment confirmation.

Can I update the shipping address on my order?

Contact us at orders@grandstandsapparel.com as soon as possible with your order number and the correct shipping address.

If your order hasn't been fulfilled or the label hasn't been created yet, we'll do everything we can to make the change. However, once an order is in process, we cannot guarantee that address updates can be made.

Important Notes:
• Once a package is in transit, carriers like USPS and UPS may charge a fee for rerouting. In these cases, you'll need to contact the carrier directly using your tracking number.

• If you used a Quick Checkout method (e.g., Apple Pay, etc.), your shipping details may autofill. Please double-check and update your saved address before placing your order.

We're happy to help-just reach out quickly, and we'll do our best to keep your order on track.

My shipment is delayed; what can I do?

"In Transit, Arriving Late": What It Means

If your tracking page shows the message "In transit, arriving late," there's no need to worry.

This typically means your package is awaiting processing at a distribution center. If it's been routed through a major shipping hub-especially in a large city-it may experience slight delays due to high volume.

If your tracking status hasn't updated in more than 7 business days, feel free to contact our customer experience team at orders@grandstandsapparel.com, and we'll be happy to assist.

What do I do if I receive the wrong item in my order?

We're sorry for the mix-up-and we've got you covered! If you received an incorrect item, simply reach out to our team at orders@grandstandsapparel.com, and we'll work to make it right.

To help us resolve the issue quickly, please include:

• A photo of the item(s) you received

• The name of the item(s) missing from your order

• A quick check of the packing slip or any notes that may mention separate shipments

While replacement availability depends on current stock, rest assured-we'll do everything we can to find the best solution.

What do I do if my item(s) arrived damaged?

We're sorry your gear didn't arrive in perfect condition-and we're here to help make it right.

Please contact our team at orders@grandstandsapparel.com and include photos of the damaged item(s). Once we've reviewed the issue, we'll take it from there.

While exact replacements depend on availability, we'll do everything we can to provide a solution that meets our quality promise.

My package was marked as delivered but I have not received it.

If your tracking says "delivered" but you haven't received your package yet-don't worry. Carriers sometimes mark packages as delivered a bit early.

We recommend waiting 24-48 hours, as your order may still be on the way or held up locally.

If it hasn't arrived after that window, reach out to our team [here], and we'll step in to help track it down. We've got your back.

I received my order but am missing some gear; can you help?

We're sorry to hear something didn't arrive as expected-and we're here to help.

Please contact our team at orders@grandstandsapparel.com and include photos of the packaging, shipping label, and the items you did receive. We'll review everything and follow up promptly.

Note: Some orders may ship in multiple packages. If that's the case, the remaining items are likely still in transit and should arrive within a few days.
Reach out to the email above, and we'll confirm the details for you.