Refund policy

What is Grandstands' return policy?
We accept returns within 30 days of the original purchase date. To be eligible, items must be unused, unwashed, and in the same condition as you received them, with all original tags and packaging intact. Please note that final sale items are not eligible for return or exchange.

How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team at orders@grandstandsapparel.com with your order number and details about the item(s) you wish to return. We'll provide you with instructions and a return authorization if your request meets our policy requirements.

Are return shipping costs refundable?
Return shipping costs are generally the responsibility of the customer unless the return is due to a Grandstands error, such as receiving a defective or incorrect item. In such cases, we will cover the shipping costs.

How long does it take to process a return?
Once we receive your returned item(s), please allow 7-10 business days for inspection and processing. After approval, refunds will be issued to the original payment method. You will receive an email confirmation once the refund has been processed.

Can I exchange an item for a different size or color?
Yes! Exchanges for different sizes or colors are allowed based on availability. Please contact our support team to confirm stock before returning your original item. If the new item is of a different price, any difference will be communicated during the exchange process.

What if my item is damaged or defective?
If you receive an item that is damaged or defective, please contact us immediately at orders@grandstandsapparel.com with photos and your order details. We will arrange for a replacement or refund at no additional cost to you.