Shipping policy

How can I track my order?

As soon as your Grandstands order ships, you'll receive a confirmation email with a tracking number and a direct link to monitor your package's journey in real time. If your order ships in multiple packages, you'll receive separate tracking emails for each shipment.

Orders leave our facility the same day the shipping label is created. Please allow up to 48 hours for tracking updates to appear once your order is in transit.

Please note that delivery dates provided by the carrier are estimates--not guaranteed--unless your package is marked "Out for Delivery."

We'll keep you updated every step of the way so you can relax and Enjoy the View.

What shipping methods do you have available?

Shipping Options

We offer multiple shipping methods to suit your schedule. Please note, all orders require 1-2 business days for fulfillment before shipping begins. Orders placed on Fridays will begin processing the following Monday or Tuesday.

Complimentary Shipping

Free Standard Shipping is available on all domestic orders over $150 (after discounts). This offer may be subject to limitations.

Domestic Shipping Options
• Economy Shipping | $8 3-7 business days in transit.

• Standard Shipping | $10 2-5 business days via USPS First-Class or Priority Mail.

• 2-Day Shipping | $14 Delivered within 2 business days via the most efficient carrier.

Please Note:
• Business days are Monday through Friday (excluding weekends and holidays).

• Expedited shipping options cannot be changed after order placement.

• Tracking updates may take up to 48 hours after shipment confirmation.

Can I update the shipping address on my order?

Contact us at orders@grandstandsapparel.com as soon as possible with your order number and the correct shipping address.

If your order hasn't been fulfilled or the label hasn't been created yet, we'll do everything we can to make the change. However, once an order is in process, we cannot guarantee that address updates can be made.

Important Notes:
• Once a package is in transit, carriers like USPS and UPS may charge a fee for rerouting. In these cases, you'll need to contact the carrier directly using your tracking number.

• If you used a Quick Checkout method (e.g., Shop Pay, etc.), your shipping details may autofill. Please double-check and update your saved address before placing your order.

We're happy to help! Just reach out quickly, and we'll do our best to keep your order on track.

My shipment is delayed; what can I do?

"In Transit, Arriving Late": What It Means

If your tracking page shows the message "In transit, arriving late," there's no need to worry.

This typically means your package is awaiting processing at a distribution center. If it's been routed through a major shipping hub--especially in a large city--it may experience slight delays due to high volume.

If your tracking status hasn't updated in more than 7 business days, feel free to contact our customer experience team at orders@grandstandsapparel.com, and we'll be happy to assist.

What do I do if I receive the wrong item in my order?

We're sorry for the mix-up--and we've got you covered! If you received an incorrect item, simply reach out to our team at orders@grandstandsapparel.com, and we'll work to make it right.

To help us resolve the issue quickly, please include:

• A photo of the item(s) you received

• The name of the item(s) missing from your order

• A quick check of the packing slip or any notes that may mention separate shipments

While replacement availability depends on current stock, rest assured--we'll do everything we can to find the best solution.

What do I do if my item(s) arrived damaged?

We're sorry your gear didn't arrive in perfect condition! We're here to help make it right.

Please contact our team at orders@grandstandsapparel.com and include photos of the damaged item(s). Once we've reviewed the issue, we'll take it from there.

While exact replacements depend on availability, we'll do everything we can to provide a solution that meets our quality promise.

My package was marked as delivered but I have not received it.

If your tracking says "delivered" but you haven't received your package yet, don't worry. Carriers sometimes mark packages as delivered a bit early.

We recommend waiting 24-48 hours, as your order may still be on the way or held up locally.

If it hasn't arrived after that window, reach out to our team, and we'll step in to help track it down. We've got your back.

I received my order but am missing some gear; can you help?

We're sorry to hear something didn't arrive as expected-and we're here to help.

Please contact our team at orders@grandstandsapparel.com and include photos of the packaging, shipping label, and the items you did receive. We'll review everything and follow up promptly.

Note: Some orders may ship in multiple packages. If that's the case, the remaining items are likely still in transit and should arrive within a few days. Reach out to the email above, and we'll confirm the details for you.